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Marketing ANalysis

Mystery Shopping
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  Marketing Analysis
We believe that knowing is the first step to making decisions. The methodologies we employ are based on the latest technologies and on years of professional experience. They make for a very clear and concrete process that delivers results.

Methodology
Market information and research form the first link in the chain that allows us to develop a deep knowledge of the context in which our clients' retail businesses operates. Based on this contextual starting point, we are able to conduct very custom-tailored evaluations for our clients to obtain the essential information necessary for making fast and effective decisions. We believe that quality information is the critical starting point for success.

Our Marketing Analysis Services

Customer Relationship Analysis
Mystery client evaluations in retail points and of telephone performance
Customer interview surveys

Customer Satisfaction Analysis
Comprehensive management of questionnaire and survey process related to customer satisfaction (questionnaire development, delivery and collection from retail locations, analysis and analysis summary)

Market Research
Pricing
Products

Consumer Research
Customer observation in retail locations
Qualitative
Quantitative

Competiton Research
Customer observation in retail locations
Pricing
Products

Web & Ecommerce Analysis
Mystery shopping analysis of online services and shopping experience through either real or simulated purchases

 

   
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Member Mystery Shopping Providers Association Europe
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