Improve your performance and achieve excellence.

The ultimate judge of a company's products and services is the client. At Plus, employing a new generation of mystery guest techniques and analysis, we're able to provide you with a detailed understanding of exactly how clients perceive and judge your products and services. We know how to measure the value of satisfaction.

Our new generation Mystery Guest services include:

• Analyses performed by professionals with the skills to verify all of the technical components of a hospitality offering:
  • Greeting and reception
  • Booking (telephone, online, etc.)
  • Housekeeping and maintenance
  • Lodging units
  • Food and beverage
  • Amenity services (fitness center, meeting rooms, etc.)
• Analyses conducted by real clients operating as mystery guests provide accurate and objective perceptions of services and products.
• A team of multi-lingual consultants and professionals monitor online reviews, both positive and negative.
• Analysis of the client's brand reputation and of relevant word-of-mouth impacts.
• Passion, enthusiasm and results are the values that guide our work and enable us to offer these exclusive services.

"Everyone sees who you seem to be, few people understand who you are"

Niccolò Macchiavelli

member Mystery Shopping Providers Association Europe